We offer shipping via UPS and USPS. Orders are typcially processed and shipped within 1-3 business days. Special orders may take longer.
If you have any questions or concerns about your order, please contact us by email and we'll do everything we can to accommodate. We are not responsible for any lost or damaged domestic or international orders and cannot contact the shipping service on the customers behalf to resolve an issue. If your order is lost or damaged and you would like to file an insurace claim on the order (USPS Priortiy Mail or other insured services only) please contact us for the necessary information to do so.
We only use the highest quality materials and every part of the process is done in house.
Every piece of wood is stabilized unless otherwise noted. Voids, knots, inclusions, and other characteristics of burled wood are not uncommon and are not considered to be defects.
Our wood, resin, and wood and resin hybrid pieces are very easy to work with and finish beautifully. Other materials such as mammoth tooth, coral, stone, and pieces including aluminum honeycomb, require special care when working; therefore, there is no guarantee on these products. If you are not familiar working with these materials, please contact us for more information.
All sales are final but we want you to be completely satisfied with your purchase. If for some reason you aren't happy with your order, please contact us. We will do everything we can to make sure you are pleased with your purchase from AK Designs. If an order is refunded for any reason, and PayPal was used as the payment method, the PayPal transaction fees will not be refunded.
When using a credit card, we use Secure Socket Layer Technology (SSL) for all orders. Your credit card information is always encrypted and secure.
Your email and personal information will never be disclosed to a third party.